At Alburraq Bedding, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect, how we use it, and the choices available to you when using our website.

1. Information We Collect

When you browse our website, place an order, or contact us, we may collect the following information where necessary:

• Personal details: Name, phone number, email address, and delivery or billing address.
• Order information: Products purchased, quantities, order number, delivery status, and payment method.
• Communication details: Messages, inquiries, feedback, and information you provide when contacting customer support.
• Technical information: Device type, browser information, IP address, website usage data, and other technical information collected through cookies or similar technologies, where applicable.

We aim to collect only information reasonably necessary for our business operations and the purposes described in this policy.

2. How We Use Your Information

We may use your information to:

• Process, confirm, and deliver your orders.
• Contact you regarding order verification, delivery, and customer support.
• Process payments and coordinate with relevant payment service providers.
• Handle returns, exchanges, refunds, complaints, and warranty-related matters where applicable.
• Improve our website, product selection, customer experience, and services.
• Detect, prevent, and investigate fraud, misuse, or unauthorized activity.
• Send promotional messages or marketing communications where permitted by law and subject to applicable consent or opt-out requirements.
• Comply with legal, tax, accounting, and regulatory obligations.

3. Sharing of Information

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business, including:

• Courier companies: To deliver parcels and provide shipment tracking.
• Payment providers: To process eligible electronic payments.
• Website and technology providers: To host, maintain, secure, or improve our website.
• Analytics and advertising services: To understand website performance and measure marketing campaigns, where such services are enabled.
• Authorities or legal advisers: Where disclosure is required by law or reasonably necessary to protect legal rights, prevent fraud, or address security concerns.

Service providers should receive only the information reasonably necessary for their assigned purpose, subject to applicable arrangements and legal requirements.

4. Cookies and Tracking Technologies

Our website or third-party services may use cookies, pixels, tags, or similar technologies to:

• Keep website functions working properly.
• Remember preferences and improve browsing.
• Measure traffic and website performance.
• Understand advertising performance and, where enabled, support relevant advertising.

You may be able to manage cookies through your browser settings or available website consent controls. Disabling certain cookies may affect some website features.

5. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no online system or electronic transmission can be guaranteed to be completely secure. Customers should avoid sharing sensitive payment credentials or passwords through public messages.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfil orders, provide customer support, maintain appropriate business records, resolve disputes, prevent fraud, and comply with legal obligations.

When information is no longer needed, we will take reasonable steps to delete it or otherwise handle it appropriately, subject to applicable retention requirements.

7. Your Privacy Choices and Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, or raise concerns about how it is used.

You may also opt out of promotional communications by following the instructions provided in those messages or contacting us.

Certain information may need to be retained where required for legal, accounting, fraud-prevention, or legitimate business purposes.

8. Third-Party Services and Links

Our website may link to third-party websites or use external services, such as courier tracking, payment processing, analytics, or advertising tools.

Those third parties may process information under their own privacy policies. We encourage customers to review the relevant policies when using their services.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website technology, business practices, or legal obligations. The updated version will be published on this page with a revised effective date where appropriate.

10. Contact Us

For privacy questions, requests concerning your information, or complaints about data handling, please contact Alburraq Bedding through the official contact details

• Email: [email protected]
• Customer Support: +923132854548

Alburraq Bedding – Your Trust and Privacy Matter to Us.